Hotel guest CRM and shared inbox.
One profile per guest across stays, dining and email, with their preferences and consent kept together.
| Lifetime value | LKR 512,400 |
| Source | Direct → Booking.com → Direct |
| Marketing consent | Email, WhatsApp |
Guests, CRM and shared inbox: what's included.
Guest directory
In-house, upcoming, past and leads, combining room guests and diners who left a phone or email.
Profiles
VIP status, preferences, dietary and accessibility notes, tags, contact history and marketing consent.
Merge duplicates
The same guest from Booking.com, the restaurant and a direct enquiry becomes one profile.
Shared inbox
Read and reply to your info@ mailbox inside Innfuze with attachments, folders and guest linking.
ID only where needed
Passport or NIC details are recorded for room stays only. ID photos are never stored.
With Fuze
On plans with Fuze, ask about guests & inbox in plain words and Fuze answers from the live records, or proposes the change for you to confirm. How Fuze works
Questions
About guests & inbox.
Do restaurant guests appear in the CRM?
Yes. Diners who leave a phone or email are added alongside room guests, and duplicates can be merged.
Do you store ID photos?
No. Passport or NIC details are recorded for room stays only, and ID photos are never stored.
Can we reply to guest emails inside Innfuze?
Yes. The shared inbox reads and replies to your info@ address, with attachments and folders, linked to guest profiles.
Works together with
See guests & inbox on a real property.
Innfuze is opening to new properties in small groups. Join early access, or book a demo and see it running on a real resort.